Privacy Policy

1. Introduction

Reedwild ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what personal data we collect, how we use it, and what rights you have in relation to that data.

This policy applies to personal data collected through our website at reedwild.site and through the conduct of our service engagements. By using our website or engaging our services, you acknowledge the practices described here.

2. Data We Collect

We collect only the information needed to manage enquiries and deliver our engagements. This includes:

• Contact information — name, email address, and telephone number, provided when you contact us via the website enquiry form or by telephone.
• Engagement correspondence — communications related to the scope, scheduling, and delivery of a service engagement.
• Website usage data — if analytics cookies are accepted, aggregate data on pages visited and session duration, collected through third-party analytics services.

We do not collect financial information, identity documents, or household materials directly through our website. Any such materials handled during an on-site engagement remain within the household and are not transferred to Reedwild.

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries and providing information about our engagements
• Scheduling and managing service visits
• Delivering the written scope, summaries, and final outputs associated with your engagement
• Processing payment for completed engagements
• Improving the website through aggregate usage data (only where analytics cookies are accepted)

4. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process personal data on the following bases:

• Consent — for non-essential cookies and any optional communications
• Contractual necessity — for managing and delivering service engagements you have agreed to
• Legitimate interest — for responding to enquiries and maintaining business correspondence

5. Data Retention

We retain contact and engagement records for up to three years following the completion of an engagement, after which they are deleted from our systems. Enquiries that do not lead to an engagement are retained for up to six months.

Website analytics data, where collected, is retained in aggregate form only and is not linked to identifiable individuals.

6. Data Sharing

We do not sell or share personal data with third parties for marketing purposes. Limited sharing may occur with:

• Analytics providers — where analytics cookies are accepted, aggregate usage data may be shared with providers such as Google Analytics
• Payment processors — limited transactional data is shared with bank or payment service providers when processing fees

Any household materials encountered during an on-site engagement are not transferred to Reedwild's systems and remain in the household's possession throughout.

7. Data Protection

Contact information and engagement correspondence are held on password-protected systems. We do not store household documents, photographs, or personal materials on Reedwild servers. In the event of a data breach affecting personal information, we will notify affected individuals as required under the PDPA and any applicable guidance from the Department of Personal Data Protection Malaysia (JPDP).

8. Cookies

Our website uses cookies. Essential cookies are required for the site to function and are always active. Optional analytics and preference cookies are used only with your consent. For full details and to manage your preferences, see our Cookie Policy.

9. Your Rights

Under the PDPA and, where applicable, GDPR principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, subject to any legal obligation to retain certain records
• Withdraw consent for optional data processing at any time
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies independently.

11. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

12. Policy Changes

If we make changes to this policy, an updated version will be posted on this page with a revised date. Continued use of our website or services following an update constitutes acceptance of the revised policy.

13. Contact

For questions about this policy or to exercise your data rights:

Reedwild

92 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia

[email protected]