Family Experiences
What families say after
working with us.
These accounts come from households across Perak who have completed one of our three engagements. They are written in their own words, not ours.
Back to Homepage80+
Households served
4.8
Average rating
7
Years of practice
3
Professional affiliations
From Families
Accounts from Perak households.
Chan Wai Ling
Ipoh, Perak
We engaged Reedwild for the Paper Tidy after clearing my late father's home. The volume of old receipts, insurance documents and correspondence had been sitting in boxes for two years — I simply didn't know how to start. Ravi came twice, worked very methodically, and what we received at the end was genuinely usable. The folder system makes sense and the guide means I can keep it that way. Straightforward and professional.
Estate Receipt & Paper Tidy · April 2025
Rozita Mohd Zain
Taiping, Perak
The Conversation Series was something I was uncertain about at first — I wasn't sure what the sessions would feel like or whether my aunts would be comfortable talking. They were. Ravi guided the conversations quietly and the summaries he produced afterwards were far more detailed than I expected. The booklet at the end is something the whole family has read. It covered things I didn't know about my grandparents' background in Taiping. I'm glad we did it.
Reflective Heritage Conversation Series · March 2025
Tan Kok Weng
Ipoh, Perak
We started the Slow Programme in January last year. It was a larger undertaking than I anticipated — we had materials going back to my grandfather's hardware business in the 1950s, some of it in Chinese script that needed separate labelling. The quarterly visits worked well; it didn't feel like an intrusion. The printed volume arrived in December and is more substantial than I expected. My one note would be that the transcription of some Hakka correspondence took a bit longer than we initially planned, but Suraya communicated about this clearly throughout.
Heritage Slow Programme · January–December 2024
Norizan Ibrahim
Teluk Intan, Perak
My mother is in her eighties and we wanted to capture her recollections before they became harder to access. The Conversation Series was the right choice. Faridah was patient and the written summaries captured things we had never heard my mother say clearly before. The booklet was printed in a format that is easy to read — not too dense, with some of the original correspondence included as photographs. We gave copies to all of the grandchildren.
Reflective Heritage Conversation Series · February 2025
Siva Subramaniam
Ipoh, Perak
I enquired initially about the Paper Tidy for my office, thinking it was primarily a personal household service — but Reedwild confirmed that a small professional household with accumulated administrative records was within scope. The two visits dealt with several years of filing that I had not had time to address. The result is exactly as described.
Estate Receipt & Paper Tidy · April 2025
Loh Beng Keat
Kampar, Perak
The Slow Programme covered a house that has been in my family since the 1960s. There were materials we had not opened for twenty years. Suraya and Faridah were thorough and handled everything with care. The progress notes after each visit gave us confidence that things were moving forward. We are pleased with the printed volume. Worth noting that travel to Kampar carried a supplement — this was disclosed before we agreed, so there was no surprise.
Heritage Slow Programme · 2024
Detailed Accounts
Three engagements in more depth.
Situation
Clearing a parent's home under time pressure
A family in Ipoh had two months to clear their late mother's home before tenants moved in. The house held forty years of administrative papers, handwritten notes, and photographs — some in Malay, some in Jawi script. No one in the family had time to sort it themselves.
Approach
Reedwild was engaged for a Paper Tidy with an additional scanning session. Two visits addressed the administrative receipts and correspondence; a third session scanned selected photographs and Jawi-script letters, with each item labelled for future identification. Scanning was done on-site. The family retained all digital files.
Outcome
The household papers were cleared and organised within the two-month window. The family received a folder system, a set of labelled digital scans, and a brief written note on the Jawi correspondence. The family chose to keep selected original letters; the rest were discarded at their direction.
"We hadn't opened some of those boxes in years. Knowing they had been sorted properly — not just thrown away — made the whole thing feel more settled." — eldest daughter
Situation
Preserving a grandmother's recollections before further decline
A family in Taiping wanted to document their grandmother's memories of pre-independence Perak while she was still able to narrate them clearly. They had no structured way to approach this and were uncertain how to produce a written record that the wider family could read.
Approach
The Reflective Heritage Conversation Series was completed over nine weeks, with four sessions covering different periods of the grandmother's life. Sessions were held at a pace that suited her, often lasting less than ninety minutes. Written summaries were shared with the family after each session, allowing relatives to suggest follow-up topics.
Outcome
The combined booklet ran to 28 pages and included excerpts from the grandmother's recollections alongside a small selection of old photographs. The family made six printed copies to distribute to different branches. The sessions were completed comfortably within the grandmother's energy.
"My grandmother told stories in those sessions that I had never heard in thirty years of family gatherings. I don't think we would have found another way to capture them." — granddaughter
Situation
Documenting a family business archive before a property sale
A family was preparing to sell premises that had housed a textile business for three generations. The building contained business correspondence, ledgers, order records, and photographs dating to the 1960s. The family wanted these materials organised and a heritage document produced before the premises were handed over.
Approach
The Heritage Slow Programme was adapted to a ten-month timeline given the property deadline. Quarterly working visits were condensed, with an additional interim session agreed at the outset. Business records were categorised by decade; correspondence was scanned in full, and selected ledger pages were transcribed and annotated in the heritage volume.
Outcome
A 160-page printed heritage volume was delivered one month before the property sale, covering the business's history from founding through to closure. All original materials were returned to the family organised in labelled archival folders. The digital scans were provided on a USB drive.
"The volume is the kind of thing I hadn't imagined producing. It's a proper record of what the business was — not just a scrapbook." — second-generation family member
Reach Us
Contact Reedwild.
Telephone
+60 5-241 8503Address
92 Jalan Sultan Idris Shah, 30000 Ipoh, Perak
Office Hours
Mon–Fri 9am–5:30pm
Sat 10am–1pm
Credentials
Professional affiliations and recognitions.
Malaysia Records Management Association
Member since 2019. Practice follows current Malaysian guidelines for archival handling and records classification.
Oral History Network of Southeast Asia
Affiliated practice, 2021. Conversation methodology reviewed against regional oral history standards.
Perak Heritage Documentation Initiative
Contributing practice, 2023. Supported community archiving work for Ipoh's pre-war commercial households.
Begin Your Engagement
Interested in how this
might work for your household?
A short initial conversation is usually all it takes. We will listen, ask a few questions, and let you know which engagement — if any — would serve your situation well.
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